burger icon
Griffon Casino
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services provided at https://griffon-ca-play.com for the brand griffon-casino. By creating an account, accessing, or using the services, you accept these Terms. Effective date: 1 November 2025.

Definitions

OBSERVE: Clear definitions reduce ambiguity. EXPAND: Include operational and compliance terms relevant to CA and MGA regulation. REFLECT: Apply definitions consistently across the document.

  • Operator: Aspire Global International LTD, licensed by the Malta Gaming Authority (MGA) under license MGA/CRP/148/2007, operating griffon-casino for Canadian users (excluding Ontario) via https://griffon-ca-play.com.
  • User/Player/You: A natural person who registers an account and/or uses the services.
  • Account: A personal, single-user account registered at https://griffon-ca-play.com.
  • Website/Services: The gaming platform, games, content, cashier, promotions, and support tools available on griffon-ca-play.com.
  • Game(s): Casino games (RNG and live dealer) supplied by the Operator or third-party providers.
  • Bet/Wager: A real-money or bonus-funded stake placed on a game outcome.
  • Bonus: Promotional value (including bonus funds, free spins, vouchers) subject to stated eligibility, wagering, and expiry conditions.
  • Real-Money Balance: Cash funds available for play or withdrawal (subject to checks).
  • Bonus Balance: Non-cashable or cashable promotional funds subject to restrictions until conditions are met.
  • KYC/Verification: Know-Your-Customer procedures including identity, age, residence, payment method ownership, and source-of-funds checks.
  • AML: Anti-Money Laundering and counter-terrorist financing controls applied by the Operator.
  • Eligible Jurisdiction: Canada, excluding Ontario, where use of offshore-licensed online gaming is not prohibited by local law.
  • Prohibited Jurisdiction: Ontario and any location where use of the services is unlawful.
  • RNG: Random Number Generator used to determine game outcomes for non-live games.
  • Chargeback: A payment reversal initiated by you or your payment provider.
  • Self-Exclusion: A request to restrict or block access to the services for responsible gambling reasons.

Account Registration

OBSERVE: Eligibility, KYC, and one-account rules are core. EXPAND: Reflect Canadian age-of-majority and Ontario exclusion. REFLECT: Set clear duties and verification steps.

  • Eligibility and age: You must be at least the legal gambling age in your province/territory (generally 19; 18 in AB, MB, QC) and in all cases not younger than 18. Access is not permitted from Ontario or any prohibited jurisdiction. You are responsible for ensuring local legality before use.
  • One account per person: You may hold only one account. Accounts are personal and non-transferable.
  • Accurate information: You must provide true, complete, and current information and keep it updated. Mismatched or false details may lead to suspension or closure and voiding of bets/bonuses obtained fraudulently.
  • Verification (KYC): We may verify identity, age, residence, and payment method ownership at registration, on cumulative activity thresholds, prior to withdrawals, or at any time. Documents may include government ID, proof of address, payment method proof, and source-of-funds evidence. We may use third-party verification services and sanctions/PEP screening.
  • Security: Keep credentials confidential. You are responsible for activity on your account unless we have failed to employ reasonable security. Report suspected compromise immediately.
  • Use of services: Play is for recreational purposes only. Professional use, bots, collusion, and unlawful activity are prohibited.
  • Geo-compliance: We may use geolocation, IP checks, and device fingerprinting. Use of VPNs, proxies, or location-masking is prohibited and may result in voided bets and forfeiture of bonuses.

Betting & Gameplay Rules

OBSERVE: Game integrity and fair play depend on clear mechanics. EXPAND: Include acceptance, cancellation, malfunction, and live chat conduct. REFLECT: Align with industry standards and MGA expectations.

  • Placing bets: A bet is accepted when our servers register it as confirmed and deduct the stake. Minimum/maximum stakes vary by game and are displayed in each game/cashier. We may adjust limits at our discretion.
  • Game rules: Each game's help section forms part of these Terms. RNG outcomes are final; for live dealer, the studio's records prevail.
  • Cancellation/modification: Once accepted, bets cannot be cancelled. We may void or adjust bets for manifest errors, rule misconfigurations, incorrectly priced outcomes, or where required by law or regulator.
  • Disconnections: If disconnected, completed game rounds stand; unfinished rounds resume or are settled per game rules. We are not liable for losses due to your connection or device failures.
  • Malfunction: Malfunction voids all pays and plays for the affected round(s). Refunded stakes for voided rounds return to the applicable balance.
  • Prohibited conduct: Cheating, advantage play via software exploitation, collusion, chip-dumping, use of bots/macros, or multi-accounting is forbidden. We may suspend accounts, withhold winnings from prohibited activity, and notify authorities where appropriate.
  • Live chat and tables: Be respectful; harassment, hate speech, spam, solicitation, and promotion of other services are not allowed. We may mute or remove chat privileges and exclude players from tables.
  • Time-outs and reality checks: Tools may be provided to help manage play. Use of responsible gambling tools is encouraged.

Bonus Terms

OBSERVE: Promotions require transparent conditions. EXPAND: Cover activation, wagering, contribution, abuse, and stacking rules. REFLECT: Default to promotion-page specifics where numbers vary.

  • Activation: Bonuses require opt-in/acceptance and may require a qualifying deposit or code. Eligibility (e.g., CA excluding Ontario), payment method restrictions, and minimum deposits are stated on the promotion page.
  • Wagering requirements: Each promotion sets its own wagering multipliers, timeframe, and eligible games. If a timeframe applies, unmet wagering by the deadline results in bonus and related winnings being removed.
  • Game contributions: Different games contribute differently toward wagering. Typical patterns: most slots contribute 100%, table games and live casino often contribute less or 0%. See the promotion page for the current matrix.
  • Bonus funds vs. real funds: Unless stated otherwise, real funds are wagered before bonus funds. Withdrawals before completing wagering may forfeit bonus and associated winnings.
  • Bet caps and restricted play: Maximum bet per spin/round and excluded strategies (e.g., low-risk or hedging patterns) may apply while wagering. Breach can void the bonus and related winnings.
  • Combining offers: Promotions cannot be combined unless expressly allowed. A new bonus may not be granted until the active one is completed or forfeited.
  • Free spins and vouchers: Free spins are valid for specific games and periods; winnings may be credited as bonus funds subject to wagering. Unused spins expire at the stated time.
  • Abuse and irregular play: Bonus abuse (including multiple accounts, fund cycling, or using restricted payment methods) may result in removal of bonuses/winnings and account action.

Payments & Withdrawals

OBSERVE: Cashier rules must address methods, timing, fees, AML/KYC. EXPAND: Include CA-specific options and ownership checks. REFLECT: Provide clear sequencing and conditions.

  • Methods: We may offer cards, Interac/e-transfer, e-wallets, bank transfer, and prepaid solutions. Crypto may be offered only where enabled and compliant. Availability varies by province, account status, and provider.
  • Ownership and matching: Payment methods must be in your name. Third-party payments are prohibited. We may request proof of ownership before processing.
  • Deposits: Minimum/maximum deposit limits and any fees are displayed in the cashier. Deposits typically credit instantly; delays can occur due to provider processing.
  • Withdrawals: We process withdrawals to the original deposit method where possible (closed-loop). Processing timelines are shown in the cashier; standard internal review is up to 48 hours after all verification checks, then provider timelines apply. We may segment large withdrawals into installments.
  • Verification before payout: We may require KYC and source-of-funds documentation before any withdrawal. Failure to provide satisfactory documentation may lead to cancellation of the withdrawal and account restrictions.
  • Currency and FX: The primary currency for CA is CAD. If you use a non-CAD method, your provider may apply FX rates/fees beyond our control.
  • Fees: We do not typically charge deposit/withdrawal fees; external provider fees may apply and are your responsibility. Any operator fee, if applicable, is shown in the cashier before you confirm.
  • Refunds and chargebacks: Bets are final once accepted; refunds are not provided for completed play. Chargebacks may result in account suspension, recovery of funds, and administrative fees.
  • Bonuses and withdrawals: Withdrawing before completing wagering may forfeit bonus funds and associated winnings per the specific promotion.
  • Dormant balances: Accounts with no login for 12 consecutive months may be deemed dormant. We will attempt to contact you before any dormancy fee is applied as permitted by law; you may withdraw residual real-money balances at any time subject to verification.

Limitation of Liability

OBSERVE: Clarify fairness obligations and exclusions. EXPAND: Include technical risks and force majeure. REFLECT: Cap liability per instruction and applicable law.

  • Fairness and results: We provide games using certified RNGs (RNG testing valid through 2025) and reputable live studios. Game outcomes recorded on our servers (or the live studio's) are final.
  • Exclusions: To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses; for interruptions due to internet/network failures, device issues, or service provider outages; or for malfunctions voiding plays/pays.
  • Maximum liability: Our aggregate liability for any claim relating to a specific bet or game round will not exceed the amount of the stake placed on that bet or round.
  • Third-party content: We are not responsible for third-party websites, payment processors, or content linked from the services.
  • Consumer rights: Nothing in these Terms limits rights that cannot be excluded under mandatory consumer protection laws of your province/territory.

Intellectual Property Rights

OBSERVE: Protect content, software, and branding. EXPAND: Address third-party licensors. REFLECT: Set clear prohibitions on use.

  • Ownership: All software, code, design, text, logos, trademarks, audio-visual material, and game content on griffon-ca-play.com are owned by the Operator and/or its licensors and are protected by copyright and other IP laws.
  • License to use: We grant a limited, non-exclusive, non-transferable license to access and use the services for personal entertainment only.
  • Restrictions: You may not copy, modify, adapt, reverse-engineer, decompile, distribute, or create derivative works from the services or content without prior written permission.
  • Third-party rights: Game provider names, marks, and content are used under license. All rights are reserved by their respective owners.

Privacy & Data Protection

OBSERVE: Data handling must reference the governing policy. EXPAND: Note cross-border processing and CA relevance. REFLECT: Direct users to the controlling document.

  • Policy incorporation: Our processing of personal data is governed by the Privacy Policy available on griffon-ca-play.com, which forms part of these Terms.
  • Compliance: We process data in accordance with applicable laws, including GDPR and, where applicable, Canadian privacy legislation (e.g., PIPEDA). Data may be transferred to and processed in Malta, the EU/EEA, and other jurisdictions subject to appropriate safeguards.
  • Your choices: You can manage consents and marketing preferences in your account or by contacting support as described in the Privacy Policy.

Changes to Terms

OBSERVE: Users need notice and options. EXPAND: Include methods and timing. REFLECT: Provide a clear opt-out via discontinuation.

  • Updates: We may update these Terms to reflect legal, regulatory, or operational changes. The revised Terms will display an updated effective date.
  • Notice: Material changes will be communicated via website banner, in-account notification, and/or email (where available) before they take effect.
  • Your acceptance: Continued use after the effective date constitutes acceptance. If you disagree, discontinue use and request account closure before the changes take effect.

Termination & Suspension

OBSERVE: Define grounds, process, and funds handling. EXPAND: Cover compliance triggers and responsible gambling. REFLECT: Provide fair refund principles.

  • Grounds: We may suspend or close accounts for policy breaches, failed verification, self-exclusion, regulatory requirements (including Ontario restrictions), suspected fraud, chargebacks, abuse of bonuses, or unlawful activity.
  • Process: We will notify you of suspension/closure reasons where lawful and feasible, and may request information to resolve issues.
  • Funds on closure: Real-money balances (less any amounts due to us) will be returned using an approved method after verification. Bonuses and related winnings may be removed on closure where terms are not met or where closure results from breach.
  • Investigations: We may withhold withdrawals during investigations into suspected breaches, AML/KYC checks, or chargebacks, releasing funds as legally appropriate.
  • Self-exclusion: If you self-exclude, we will close or restrict your account and endeavor to return any remaining real-money balance after required checks.

Governing Law & Jurisdiction

OBSERVE: Clarify applicable law for an MGA operator serving CA (ex-ON). EXPAND: Provide dispute escalation path. REFLECT: Preserve mandatory consumer protections.

  1. Applicable law: These Terms and any non-contractual obligations are governed by the laws of Malta, without prejudice to mandatory consumer protections of your province/territory in Canada that cannot be excluded.
  2. Dispute resolution:
    • Step 1: Contact Customer Support via the website with full details and relevant evidence.
    • Step 2: If unresolved, request escalation to a manager/complaints team for a written decision.
    • Step 3: If still unresolved, you may submit a complaint to the Malta Gaming Authority's Player Support Unit (PSU) via the MGA website.
  3. Courts: Subject to the foregoing, disputes may be brought before the competent courts of Malta.

Regional Compliance Note: Use of the services from Ontario is not permitted. You are responsible for ensuring local legality before play.

Contact Information

OBSERVE: Provide clear channels. EXPAND: Use verified data and avoid unverified details. REFLECT: Direct users to official site resources.

  • Website (official): https://griffon-ca-play.com
  • Customer Support: Please use the in-account Help Centre or support links provided on the website for assistance and complaints.
  • Email: Not specified. Until published, please contact us through the Help Centre on the website.
  • Phone: Not specified.
  • Mailing address (operator): Aspire Global International LTD, MGA-licensed operator. The current registered office details and any regional correspondence address are available upon request via the Help Centre.

Last updated: October 2025. These Terms remain valid through 31 December 2025 unless replaced earlier.