Responsible Gaming

Responsible gaming means choosing to play for entertainment while staying within personal limits. The purpose of this page is to help you recognize risks, use practical tools, and find professional support so that gambling remains a conscious, optional activity. griffon-casino, available via https://griffon-ca-play.com for eligible Canadian players outside Ontario, is committed to assisting you with limits, cooling‑off periods, and confidential help whenever needed.

LoT: OBSERVE - Gambling carries financial and emotional risks. EXPAND - Provide clear tools, support routes, and Canadian resources. REFLECT - Offer step-by-step controls, self-assessments, and contact options tailored to CA.

Risk Awareness

LoT: OBSERVE - Excessive play can escalate gradually. EXPAND - Identify early behavioural signs and offer a quick self-check. REFLECT - Encourage action before harm occurs.

Common warning signs

• Increasing bet frequency or stake size to chase losses
• Thinking about gambling when not playing; irritability when unable to play
• Playing longer than planned; ignoring time or responsibilities
• Borrowing money, using credit for play, or hiding spending from others
• Trying to recover losses immediately ("chasing")
• Neglecting work, study, family, or sleep due to gambling
• Feeling guilt, anxiety, or depression linked to gambling

3‑minute self-assessment (private)

• I spend more time or money gambling than I intend to.
• I have lied to people important to me about my gambling.
• I have tried and failed to cut down or stop.
• I gamble to escape worries or negative moods.
• I have borrowed, sold items, or used credit to fund gambling.
• Losses make me want to keep playing to "get even."

If you answered "yes" to two or more statements, consider setting tighter limits, taking a Time‑Out, or contacting a helpline below. This content is informational and not a medical diagnosis.

Regional Compliance Note (CA): You must be of legal gambling age in your province/territory (18 or 19). Play only what you can afford to lose; gambling is not a way to make money.

Limits & Tools

LoT: OBSERVE - Limits reduce risk by setting boundaries before you play. EXPAND - Provide clear, in‑account steps and cooling‑off rules. REFLECT - Make safer choices the default.

Deposit limits (daily, weekly, monthly)

1. Sign in at https://griffon-ca-play.com and go to My Account > Responsible Gaming > Deposit Limits.
2. Select a Daily, Weekly, or Monthly cap. Enter the maximum amount (e.g., Daily: 40 CAD; Weekly: 120 CAD; Monthly: 400 CAD).
3. Click Confirm. A confirmation banner will display your new limit.

• Lowering limits: takes effect immediately.
• Increasing limits: subject to a minimum 24‑hour cooling‑off period and explicit reconfirmation in your account before activation.

Time spent controls (session timers)

1. Go to My Account > Responsible Gaming > Session Reminder.
2. Choose a reminder interval (e.g., every 30/45/60 minutes). Click Enable.
3. A pop‑up will show your elapsed time and give the option to log out or continue.

Taking a short break (Time‑Out 24-72 hours)

1. Open My Account > Responsible Gaming > Time‑Out.
2. Select 24 hours, 48 hours, or 72 hours.
3. Read the notice and click Confirm Time‑Out. We sign you out and block play until the period ends.

Note: During Time‑Out you cannot deposit or wager. You may request withdrawal of available cash balance subject to standard KYC and security checks.

Self-Exclusion

LoT: OBSERVE - Some players need longer breaks to prevent harm. EXPAND - Provide clear steps, durations, and consequences. REFLECT - Prioritize safety, access to funds, and informed consent.

How to exclude

1. Go to My Account > Responsible Gaming > Self‑Exclusion.
2. Choose a duration: 6 months, 1 year, 5 years, or Lifetime.
3. Read the statement acknowledging that access will be blocked and bonuses forfeited during exclusion.
4. Click Confirm Self‑Exclusion. You will receive on‑screen and email confirmation.

What happens next

• Account access: Login, deposits, and play are disabled for the exclusion period.
• Marketing: We will stop promotional communications to the extent technically feasible. Allow up to 72 hours for full suppression to propagate across systems.
• Funds: You may request withdrawal of any available cash balance by contacting support; withdrawals remain subject to identity and security checks. Unreleased bonus funds are voided.
• Reactivation: At expiry (except Lifetime), access is not automatic. A cool‑off and positive‑action confirmation may be required; we may ask you to set limits before re‑opening.

Support during exclusion: If you need assistance setting up blocks or confirming your status, contact our support team via the channels below.

Regional Compliance Note (CA): Canada has provincial self‑exclusion programs for land‑based venues; there is currently no single national online self‑exclusion scheme. Consider installing device‑level blocking software (see below) in addition to your griffon-casino exclusion.

Support Resources

LoT: OBSERVE - Players need confidential, local, and global help options. EXPAND - Provide verified Canadian provincial contacts, international services, and blocking tools. REFLECT - Enable immediate access to professional assistance.

Canada - Local support (provincial/territorial)

Canada does not operate a single national problem‑gambling line. Use the provincial resources below or dial 2‑1‑1 (available in most regions, 24/7) to be routed to local addictions support. If in immediate danger, call 9‑1‑1.

• Ontario (ConnexOntario): 1‑866‑531‑2600 - 24/7 - English/French; chat: connexontario.ca
• British Columbia (Gambling Support BC): 1‑888‑795‑6111 - 24/7 - English + interpreter
• Alberta (Addiction Helpline): 1‑866‑332‑2322 - 24/7 - English
• Manitoba (Problem Gambling Helpline): 1‑800‑463‑1554 - 24/7 - English/French
• Québec (Jeu: aide et référence): 1‑800‑461‑0140 - 24/7 - French/English
• Saskatchewan (Problem Gambling Helpline): 1‑800‑306‑6789 - 24/7 - English
• Newfoundland & Labrador (Mental Health & Addictions Line): 1‑888‑737‑4668 - 24/7 - English

If your province/territory is not listed, dial 2‑1‑1 or your local 811 health line for referral to gambling support services.

International support organizations

Self-exclusion schemes by country

• UK: GamStop (gamstop.co.uk) - free, blocks UK‑licensed gambling accounts.
• Spain: RGIAJ - national self‑exclusion register.
• Canada: Provincial, venue‑based programs; consult your provincial gaming authority or call the helplines above.

Blocking and filtering apps

• Gamban (gamban.com) - paid; blocks gambling sites/apps on devices (Windows, macOS, iOS, Android).
• BetBlocker (betblocker.org) - free; device‑level gambling access restriction with customizable block periods.
• Enable DNS/Router‑level blocks (e.g., family filters) to cover all devices on your network.

Support for affected families

• Gam‑Anon: gamanon.org - support for families and friends of problem gamblers.
• Gambling Therapy Family & Friends: forums and moderated groups for affected others.
• 2‑1‑1 Canada: referral to local counselling, debt advice, and family services.

Confidentiality: Helplines are free and confidential. griffon-casino will only discuss account information with the verified account holder, in line with privacy and licensing obligations.

Help for Family

LoT: OBSERVE - Loved ones often notice harm first. EXPAND - Provide practical communication steps and support routes. REFLECT - Encourage safety and professional help.

How to start the conversation

• Choose a calm, private time. Focus on specific behaviours and impacts, not labels or blame.
• Use "I" statements (e.g., "I'm worried about the money spent last week").
• Listen without interrupting; avoid arguments when the person is distressed or intoxicated.
• Set clear boundaries about finances and shared responsibilities.

Get them engaged in support

• Suggest a Time‑Out or Self‑Exclusion and help install a blocking app.
• Offer to make the first call with them to a provincial helpline or join an online chat together.
• Encourage budgeting and debt advice if money problems exist.

Family resources and next steps

• Gam‑Anon meetings (gamanon.org) - peer support for families.
• Gambling Therapy - Family & Friends groups and moderated forums.
• 211 Canada - connect to local counselling, credit counselling, and legal aid as needed.
• Consider consulting a licensed psychotherapist or addictions counsellor; in urgent mental‑health crises call 9‑1‑1.

Operator's Commitment

LoT: OBSERVE - Operators must monitor risk and intervene appropriately. EXPAND - Explain checks, triggers, and assistance. REFLECT - Balance player autonomy with duty of care.

Risk monitoring and safer‑play interactions

• Behavioural analysis: We review account data (e.g., deposit frequency, stake escalation, session length, chasing losses, declined payments) to identify safer‑gambling risks.
• Automated prompts: Real‑time reminders, limit suggestions, and cooling‑off nudges appear when patterns indicate elevated risk.
• Human review: Our trained Safer Gambling Team may assess flagged accounts and, where appropriate, contact you via on‑site message or email to discuss tools (limits, Time‑Out, Self‑Exclusion).
• Protective actions: If risk remains high or we cannot establish safe‑play conditions, we may apply limits, suspend activity, or set exclusion, consistent with our licensing and internal policies.

Monitoring is conducted under our licensing obligations (including MGA license MGA/CRP/148/2007 for international operations) and our privacy policy. We use your information to promote safer play and comply with legal requirements.

When we may initiate contact: marked loss‑chasing, multiple failed deposits, rapid deposit increases, unusually long sessions, or self‑reported harm. Support is advisory and confidential.

Updates

LoT: OBSERVE - Policies evolve with regulation and best practice. EXPAND - Provide transparent notice channels. REFLECT - Keep players informed.

• We notify material changes to this page via account‑registered email and/or an on‑site banner/notice at https://griffon-ca-play.com.
• Minor clarifications may be updated here without individual notice; please check periodically.

Last updated: October 2025

Contact & Feedback

LoT: OBSERVE - Players need direct, confidential channels. EXPAND - Provide form and clear alternatives. REFLECT - Ensure support even if phone/email are not listed.

• Responsible Gaming phone: not specified
• Responsible Gaming email: not specified
• Primary website: https://griffon-ca-play.com

Until dedicated contact details are published, please use the secure form below or the in‑account Help/Support centre to reach our Safer Gambling Team.

Responsible Gaming - Support & Self‑Control Request

Full name

Account email

Request type
Set or change deposit/time limits Request Time‑Out (24-72 hours) Start/confirm Self‑Exclusion Request a safer‑gambling support contact Other (describe below)
Details (optional)

I consent to griffon-casino using this information to process my safer‑gambling request.
Submit request

Important: We cannot process requests for non‑account holders. If you are under the legal gambling age in your province/territory, do not use our services.

Licensing and fairness: griffon-casino is operated internationally (including Canada outside Ontario) under Malta Gaming Authority license MGA/CRP/148/2007 (Aspire Global International LTD). Our RNGs are tested as part of licensing obligations (valid through 2025).